Terms & Conditions

TERMS & CONDITIONS

We hope you enjoy browsing our website for information about our delicious buffets and further information relating to our café business. Whilst using this website you are agreeing to comply with, and be bound by, the following terms and conditions of use which govern The Flying Bean Café’s relationship with you and this website. When you make a purchase from The Flying Bean Café you enter into a contract and these terms detail our responsibilities to you.

The term ‘The Flying Bean Café’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 5 Wycombe Industrial Mall, West End Street, High Wycombe, BUCKS, HP11 2QY. The Flying Bean Café trades as a limited company, registered with Companies House number 09243336 and is registered for VAT under number 198431768. The term ‘you’ refers to the user or viewer of our website.

General Terms

The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice. Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only. This website uses cookies to monitor browsing preferences and store browsing information enabling you to use our shopping cart and checkout. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is only allowed with written consent from us. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of any linked website(s).

Making a purchase & ‘the contract’

To make a purchase you are simply required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send your invoice via email to the address you entered, and it’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.

Payments Terms – We accept all major credit cards and BACS transfers / Cheques, for our account customers your invoice will be generated upon placing your order and emailed to the person who orders the lunch. Our standard payment terms are 30 days from invoice date. For our bank details, company registration and VAT number or for any remittance advice or accounts queries please email info@flyingbeancafe.com. The prices displayed on this website DO NOT include VAT at the current and appropriate rate. The standard rate of VAT is currently 20% and will be applied where necessary according to the law. All payment is made in GBP (British Pound Sterling). We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item.

Cancellation Policy:

At least 24 hours’ notice by phone or in writing must be given for cancellations or the full price will be charged.

Delivery:

Our absolute daily objective is to ensure you get your order on time if not earlier.  The streets of Buckinghamshire are however not always predictable and delays due to traffic do occur and sadly we can’t guarantee precise delivery times. To help avoid these becoming an issue we strongly request you ask for your order delivery time to be at least half an hour before the time you wish it to be served.

We reserve the right to deliver your buffet more than 2 hours before your chosen delivery time. Our delivery drivers will offer to help set up your buffet or leave it as directed by you. We will collect the buffet trays the next working day but if for any reason your buffets trays aren’t collected please drop us an email to info@flyingbeancafe.com and we will ensure to collect them the next working day. We are proud to be green and deliver all our buffets on high quality trays which we clean and re-use thus minimising our landfill waste. On delivery, we will leave with your buffet a receipt for the total number of trays that have been delivered. Please DO NOT throw away any buffet trays as otherwise there will be a lost tray charge for each item missing. Our delivery charge is £3.50+VAT per booking and will be charged to you if your order is for less than 5 persons or for a delivery outside of our normal delivery schedule 11am – 1pm. We shall not be liable in any way for any loss or damage arising directly or indirectly from your buffet being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

Refund policy for Worldpay card payments

What if my card is refused?
Cards are not refused by The Flying Bean Café but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Can I have a receipt?
Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.

I’ve paid the wrong amount – can I have a refund?
If you have overpaid your account please contact our Customer Service Team at info@flyingbeancafe.com

Cancellations
You have a right to cancel your order seven days after payment is made, to cancel your application contact our Customer Service team at info@flyingbeancafe.com